Webstore FAQs

Wild Things is a gallery / retail space in Byron Bay, NSW, Australia. We ship Australia-wide and internationally, if your international location does not appear, or you are considering a surfboard or multiple boards and need more information please contact and we are more than happy to arrange a quote.

email: info@wildthingsgallery.com.au
call: +61 2 89649554

Wild Things reserves the right to cancel the order or change the shipping rate and carrier if the weight, order size or shipping address results in a higher shipping cost than originally anticipated.

Should the goods purchased prove to be the wrong size for you, please email info@wildthingsgallery.com.au within 14 days of purchasing, reference your name and order number and we will issue you a return authorisation number. Goods must be in the condition you received them, (brand new, unworn) You will receive a credit note to the full value of your order as soon as we receive your returned item. If you are returning an item and prefer a refund, we can issue a refund less shipping & a 15% restocking fee. 
Please note all sale and discounted items are not eligible for exchange or refund.

Domestic: Please allow 5-7 business days delivery by regular post, and 2 business days for delivery via express post.
International Customers: Please allow 6-12 business days for regular parcels and at least 3-7 business days for express international shipping. 

Our webstore is built around the shopify platform which is one of the most popular ecommerce providers and powers more than 60,000 stores internationally. It includes an SSL certificate that uses industry standard 128 bit encryption technology and level 1 PCI DSS compliance.