Customer Service Policy

Customer Service & Response Policy

At Wild Things, we are committed to providing responsive, transparent and respectful customer service. We value customer feedback and aim to resolve inquiries, questions and complaints in a timely and fair manner.

How to Contact Us

Customers can reach us via:

Email: info@wildthingsgallery.com.au
Phone: 0401 902 123
Live Chat: Available via our website during business hours
In Store: 1/93 Centennial Circuit, Byron Bay Arts & Industrial Estate, NSW

Response Commitment

Wild Things commits to responding to all customer inquiries, feedback and complaints within 7 days of receipt.

In practice, our typical response time is 1–2 business days during standard operating hours.

If a matter requires further investigation (e.g. warranty assessment, shipping claim, or supplier consultation), we will acknowledge receipt promptly and keep the customer informed of progress.

Live Support

We offer live website chat support during business hours. All conversations are tracked through our customer support platform to ensure timely engagement and follow-up.

Complaints Handling

If a customer is not satisfied with a product or service, we encourage them to contact us directly so we can work toward a fair resolution.

• Logged internally
• Reviewed by relevant team members
• Resolved in accordance with Australian Consumer Law

Continuous Improvement

Customer feedback is monitored and reviewed as part of our ongoing effort to improve products, services and customer experience.